At PUREPELLE CREATIONS PRIVATE LIMITED, we aim to provide our customers with a smooth and satisfactory shopping experience. This Return & Cancellation Policy explains the conditions under which orders may be cancelled or products returned when purchased through our website.

1. Order Cancellation

Customers may request cancellation of an order before it has been dispatched for shipping.

• To cancel an order, please contact our customer support team as soon as possible with your order number and registered contact details.
• Cancellation requests received before dispatch will be reviewed and processed, subject to order status.
• Once an order has been dispatched, cancellation may no longer be possible. Customers may contact our support team for guidance regarding the available options.
• If an order is successfully cancelled after payment has been collected, the applicable refund will be processed in accordance with our Refund Policy.
• We reserve the right to cancel an order due to product unavailability, pricing or listing errors, suspected fraudulent activity, or other legitimate operational reasons. Customers will be notified when an order is cancelled by us.

2. Return Eligibility

Return requests may be considered for products that meet the applicable return conditions.

• The product received is damaged, defective, or incorrect.
• The product has a manufacturing defect or a material discrepancy from the product ordered.
• The return request is submitted within the return period specified by our customer support team or the applicable product listing.

To be eligible for a return, products should generally be unused, unwashed, unworn, and returned in their original condition with tags, packaging, and accessories intact, wherever applicable.

3. Products Not Eligible for Return

Returns may not be accepted in the following circumstances, subject to applicable consumer protection laws:

• Products that have been worn, washed, altered, or damaged after delivery by the customer.
• Products returned without their original tags or essential packaging, where these are required for verification.
• Requests submitted outside the applicable return period.
• Products damaged due to improper handling or use by the customer.

These exclusions will not prevent customers from exercising any rights available under applicable law for defective, damaged, incorrect, or misrepresented products.

4. How to Request a Return

To initiate a return request:

1. Contact our customer support team using the details provided below.
2. Provide your order number, product name, and reason for requesting a return.
3. Share clear photographs or other supporting information if the product is damaged, defective, or incorrect.
4. Our team will review your request and communicate the next steps, including return instructions where applicable.

Please do not send products to our office address without receiving return instructions from our support team.

5. Return Inspection and Approval

All return requests are subject to verification and inspection, where applicable. Once the returned product is received, we may inspect its condition and confirm whether it meets the return requirements.

If the return is approved, the applicable replacement, exchange, or refund will be communicated to the customer in accordance with our applicable policies and legal obligations.

6. Return Shipping

Return shipping arrangements and any applicable shipping charges will be communicated by our customer support team when a return is approved.

Where a return is required because the product delivered was defective, damaged, incorrect, or otherwise not as described, the matter will be handled in accordance with applicable law and our customer support instructions.

7. Refunds for Cancelled or Returned Orders

Refunds for eligible cancelled orders and approved returns will be processed according to our separate Refund Policy.

The refund method, processing timeline, and any applicable conditions will be communicated to the customer. The time taken for the refunded amount to appear in the customer’s account may depend on the payment provider or bank.

Please refer to our Refund Policy for complete details regarding refund processing.

8. Exchanges and Replacements

Exchanges or replacements may be offered for eligible products, subject to product availability and verification of the issue reported.

If the requested replacement is unavailable, our customer support team will communicate the available resolution, which may include a refund where applicable.

9. Contact Us

For order