Return Policy
We offer a 7-day return window, which means you can request a return within 7 days of receiving your item.
Eligibility for a Return:
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The item must be unused and in its original packaging.
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A receipt or proof of purchase must be provided.
Process:
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To initiate a return, please email us with your request.
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Once your return request is approved, we will share instructions on how and where to send the item.
Important:
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Items returned without prior authorization will not be accepted.
Replacement Policy
If you receive a damaged or defective item, please report it within 48 hours of delivery along with photos/videos as proof.
Process:
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Send us details with proof of the issue.
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Once we receive and inspect the returned item, we will confirm eligibility.
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If approved, a replacement will be delivered within 7–10 business days.
Notes:
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Replacements are subject to stock availability.
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If a replacement is unavailable, we may offer a refund or an alternative item.
Refund Policy
After we receive and inspect your returned item, we’ll notify you by email or message regarding the status of your refund.
If approved:
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The refund will be credited to your original payment method within 10 business days.
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You will receive a confirmation once the refund has been issued.
Please Note:
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Your bank or card provider may take additional time to reflect the refund in your account.
PUREPELLE CREATIONS values your satisfaction and strives to ensure a smooth return, replacement, and refund experience.
